After your physician has authorized your discharge, a member of the nursing staff will assist you in checking out. Arrangements should be made with a friend or family member to pick you up. 

Check your room carefully for any items you may have overlooked while packing. You may pick up any valuables that you have stored in the hospital safe by presenting your receipt at the Security Office.

 

Birth Center Patients

West Virginia law states that infants under one year of age, and weighing less than 20 pounds, must be placed in a rear-facing car seat securely anchored at all times, even on the way home from the hospital.

 

Patient Questionnaire

When you return home from the hospital, we hope you will tell us how well we met your expectations. We welcome your evaluation of our care and how it was delivered.

You may receive a questionnaire from the hospital after discharge and we would appreciate you completing it and returning it to us. Your input will help us improve, so that we can continue to provide the best possible care. This questionnaire may come via email, phone call, text or mail. 

In order to have you return home to continue the healing process, we aim to have you prepared for discharge as soon as possible.  Our goal is to have your discharge order written and have you prepared as early as possible. Patients should prepare to have rides available on the day of discharge.

Charges & Billing

Your bill from Davis Medical Center will include charges for all medical services and supplies that was provided by the hospital during your stay. The hospital will assist you in obtaining the benefits that you are entitled to under your insurance policy or from other sources that might help you pay your hospital bills. However, it is your responsibility to pay your bills or to see that they are paid. You may pay your bill online at davishealthsystem.org. Davis Health recognizes some patients who cannot pay for their medical care and has a program available to assist patients with their financial obligations when certain criteria is met. For information concerning this program, please call Patient Accounting at (304) 637-3125.

Insurance

All necessary insurance claim forms should be completed by you and submitted to Patient Registration at the time of admission. If you did not present the insurance card that was issued by your insurer, Medicare, or Medicaid when you were admitted to the hospital, please contact Patient Accounting at (304) 637-3125.

If you have any questions concerning payment, a Patient Accounting Financial Representative is available to discuss the hospital’s payment policies and options available. You may call Patient Accounting at (304) 637-3125 for assistance.

You are responsible for knowing what your insurance covers. You are responsible for the cost of care that the insurer does not cover. If needed, financial assistance is available. 

No Surprise Billing Notice 

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS 
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing and/or balance billing. 

WHAT IS "BALANCE BILLING" (SOMETIMES CALLED "SURPRISE BILLING")? 
When you see a doctor or other healthcare provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn't in your health plan's network. 

"Out-of-network" describes providers and facilities that have not signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called "balance billing." This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit. 
"Surprise billing" is an unexpected balance bill. This can happen when you cannot control who is involved in your care when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. 

YOU ARE PROTECTED FROM BALANCE BILLING FOR: 
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan's in-network cost-sharing amount (such as copayments and coinsurance). You can't be balance billed for these emergency services. This includes services you may get after you're in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center. 
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan's in-network cost-sharing amount - this applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can't balance bill you and may not ask you to give up your protections not to be balance billed. 

If you get other services at these in-network facilities, out-of-network providers can't balance bill you, unless you give written consent and give up your protections. 

You're never required to give up your protections from balance billing. You also aren't required to get care out-of-network. You can choose a provider or facility in your plan's network. 

WHEN BALANCE BILLING ISN'T ALLOWED, YOU ALSO HAVE THE FOLLOWING PROTECTIONS: 
You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

Your health plan generally must: 
• Cover emergency services without requiring you to get approval for services in advance (prior authorization).
• Cover emergency services by out-of-network providers.
• Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
• Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you've been wrongly billed, you may contact:
• Department of Labor at 1-800-985-3059 
• WV Insurance commissioner at 304-558-3386

Visit https://www.cms.gov/nosurprises/consumers for more information about your rights under federal law.

Other Bills

Please remember that you or your insurance company will receive a separate bill for professional services rendered by the following physicians:

• Attending Physician
• Radiologist interpreting your X-rays
• Anesthesiologist
• Consulting Physician(s)
• Physician(s) acting as surgical assistants
• Physician interpreting your electrocardiogram
• Surgeon(s)
• Hospitalist(s)

When you give through the Davis Health System Foundation, you’re contributing to the health of our community. Gifts can be made by cash, check, money order, or credit card. The Foundation can also arrange for other means of contributing such as pledges, transfer of stock, or wills and bequests.

These funds help to improve facilities, provide equipment, create programs, and support community health career scholarships.

For more information, please contact Davis Health System Foundation at (304) 630-3043.

Bed Controls & Safety 

Ask your nurse for instructions on using the bed controls. Never try to lower the bed’s side rails or climb over them. We ask that you keep your top two side rails up at all times. Ask for help when getting out of bed and wear slippers or shoes with non-skid soles. Never use a bedside table or over-bed stand for support. They may move under your weight. Use extra care in the bathroom, especially when using the shower, tub, or toilet. 

Move slowly and use the grab bar for support. DO NOT hesitate to ask for help. Falls are the most common source of patient injuries, especially falls involving the bed. Your physician will order activity based on your condition. Please check with your nurse before getting out of bed or sitting. Use your nurse call button if you need assistance. Bed Alarm and Chair Alarms may be used for your safety. CALL, DON'T FALL 

Dentures & Eyeglasses

Dentures and eyeglasses can be stored in the drawer of your bedside table. Please remember that you are responsible for any personal items you bring to the hospital.

Fire Drills

Please don’t become overly concerned when you hear the sound of a fire drill alarm. Remain where you are unless instructed otherwise by hospital personnel. Fire drills may occur during all three shifts.

Personal Electronic Devices

Hospital personnel must perform electrical safety tests on any electronic devices you bring from home before you use them at Davis Medical Center. Please ask your nurse to call Support Services to check your devices.

Prescription Drugs & Supplements 

If you were taking prescription drugs before your hospitalization and brought them with you, please show them to your nurse so he/she can record the information and tell the doctor about your current prescriptions. In most cases, we ask that you send your medications home with your family or friends after the nurse has reviewed them with you. Your physician will then order what medications you are to have while in our care, and our staff will administer them. In some situations, such as medications not available from the hospital pharmacy, insulin pumps, or home medication taken by observation or out-patients, exceptions may be made. Please discuss this with your nurse.

If you have been taking any herbal products or dietary supplements, there is potential that they may interact with medications your doctor may prescribe while you are in the hospital and when you go home. Please be sure to let your physician and your nurse know of any products you are taking while at home.

Zero Tolerance for Violence

Our hospital is a healing environment. We understand this is a stressful situation for all involved; however, aggressive behavior will not be tolerated.
Examples of aggressive behavior include: 

         1. Physical Assault
         2. Verbal harassment
         3. Abusive/Offensive language
         4. Threats

There is zero tolerance for all forms of aggression. Failure to respond to staff requests to stop aggressive behaviors will result in security or law enforcement being called. 

Practicing good hand hygiene is the single most important thing you can do to stop the spread of infection. Both soap and water and waterless alcohol hand rubs are extremely effective at reducing the number of germs on the skin.

Washing with alcohol hand rub should be done by everyone:
• Entering your room and before touching you or your loved one.
• Upon leaving the room, if they have touched you or any object in the room.

In addition, soap and water may be used:
• When hands are visibly dirty or soiled with blood or other body fluids.
• After visiting the restroom.
• Before and after eating.

Hand hygiene has been shown to dramatically reduce healthcare-associated infections.

Healthcare workers may often get busy and forget this simple task. So please know that you have the right to speak up if you see healthcare providers not practicing hand hygiene. It only takes a few simple words such as “Excuse me, did you clean your hands?” or “I saw you clean your hands, thank you.” to help encourage this healthy habit. Remember...It’s OK to ask! Clean hands save lives!

Other ways to help prevent the spread of infection include:
• Cover your mouth and nose with your sleeve or a tissue when you cough or sneeze.
• If you are sick, avoid contact with others.
• Keep your vaccinations current to avoid disease and fight the spread of infection.

It is important that you be familiar with your insurance plan to avoid any unexpected financial charges resulting from your hospital treatment.

The company that insures you may have one or more utilization management programs, requiring that your admission be authorized for medical necessity and length of stay.

Among the utilization management programs are:
• Pre-Admission certification
• Second surgical opinion
• Concurrent review
• Retrospective review
• Discharge planning

Each program monitors and manages the utilization of the services that hospitals provide. If your insurance plan requires pre-admission certification, you must obtain this pre-authorization. It may further require that the appropriateness of services provided be monitored and reviewed during your hospitalization and/or after discharge.

Additionally, most insurers, including Medicare, Medicaid, and Blue Cross, require that certain surgical procedures be performed only on an outpatient basis. With certain other defined surgical procedures, the patient is required to obtain a second surgical opinion to determine the necessity for surgery.

If the insurer, during your hospitalization or after your discharge, questions your admission, length of stay, or services received, your physician, the hospital, and you will be notified. Such findings may result in the insurer not paying for days of hospitalization or services it deems medically unnecessary, and the financial responsibility could be placed on you. If your insurer denies services, admission, or continued stay, we will notify you as a courtesy, and administer an “Advanced Beneficiary Notice of Non-Covered Services” or “Exhausted Benefits” form.

Even if you do not smoke, you may be at risk if you are around second-hand smoke.

Know the Risks of Passive Smoking

Passive smoking is what happens when you are exposed to environmental or second-hand smoke.

You are exposed to secondhand smoke if you are in a room or car where a person has been smoking.  The toxins in smoky air can linger for a week after the cigarette or cigar has been put out.

If you are exposed to second-hand smoke, you are at risk for many of the same diseases that affect smokers.  Each year, 3,000 non-smokers die of lung cancer because they are exposed to second-hand smoke.

In addition to lung cancer, people who live and work around cigarette smoke are more likely to have heart disease, poor blood circulation, and complications from asthma and other lung disorders.

Children of smokers have a greater risk of developing colds, bronchitis, pneumonia, chronic coughs, ear infections, and reduced lung function, as well as learning problems.  Newborns whose parents smoke are at greater risk of SIDS (sudden infant death syndrome).

What You Can Do

• If you smoke, stop.
• If others in your household smoke, ask them to stop.
• Ask to be seated on non-smoking sections of restaurants and public transportation.
• Make certain your child's school and childcare situations are smoke-free.
• Help negotiate for a smoke-free workplace.
• Ask visitors not to smoke in your home.
• Let your law makers know where you stand on non-smokers' rights issues.
• Call the American Cancer Society to find out about being active in reducing smoking in your community at 1-800-ACS-2345.

If you would like more information about the dangers of passive smoking, contact the Community Health line at 637-3467.

Know the Risks

If you smoke or chew tobacco, you are at increased risk for many cancers; heart disease and 

Stroke; breathing, throat and mouth diseases; and complications from diabetes and other circulation disorders.  There are 4,000 chemicals in cigarette smoke and at least 43 of them cause cancer.  Most lung cancers are caused by smoking.  If you are pregnant and smoke, your baby is at risk for being premature and having health problems at birth.

Quitting tobacco is the number one thing you can do to prevent premature death and disease.

Decide to Quit

As your healthcare providers, we urge you to make the decision to quit tobacco today.  Thousands of people quit smoking every year.  There in no one way of quitting that is best for every on and no “magic bullet” to “cure” smoking, but there are steps you can take to increase your success.  Think about your number one reason for wanting to quit and focus on that reason.

Make a Plan

1. Learn about aids to help you quit smoking.  Talk to you doctor to decide if you are able to use Zyban (Welbutrin SR 150) and/or nicotine replacement therapy (patches, gum, inhaler, or spray).  These products help you deal with the urge to smoke and withdrawal symptoms.
2. Understand that nicotine is the substance in tobacco products that has caused you to become addicted.  Overcoming nicotine addiction takes time.  Nicotine leaves your system in three days; the withdrawal effects last longer.
3. Plan in advance what you will do instead of smoking to deal with cravings.  Changing your behavior is essential.  Most people say they begin to use tobacco again because of stress.  Talk to non-smokers about how they deal with stress.
4. Practice the 4-“d”s to deal with cravings: Drink lots of water; delay reaching for a cigarette – often the craving passes more quickly than you think; do something else – exercise, call a friend, work on something with your hands, etc.; and deep breathe – it’s an excellent stress reliever!

How to Get Help

• We have self-help materials for quitting tobacco - ask your nurse.
• Talk to your doctor about ways to quit.
• Ask your nurse to contact our tobacco cesssation counselor at ext. 3139.
• Call the WV YNOTQUITLINE at 1-877-966-8784.
• After you are dischared, call the Community Health lin at 637-3467 to find out about local programs to help you quit. 

Davis Medical Center is committed to protecting the privacy of your medical information. To request a copy of your hospital medical records or radiology images, you must submit a signed Authorization for Release of Protected Health Information form. For additional information, call Health Information Management at (304) 637-3275.

For assistance during regular business hours (8:30 am to 4:00 pm Monday-Friday) please call, 304-637-3381.

If you are calling outside of regular business hours please call 304.637.3275 and leave a voicemail with your full name, date of birth, and your best contact number. 

Once forms are completed, you may return by using one of the following options:

Fax - 304-637-3482

Email - dhs.medrec@vandaliahealth.org

Postal Mail - HIM Department, PO Box 1484, Elkins, WV 26241

If you would like to have access to your minor child’s information, you must create an account for the child in person at the Registration Department. You will need to provide a photo ID and fill out a Proxy Request Form. 

If you would like a trusted family member or friend to have access to your information, you BOTH must be present in the Registration Department to provide a valid photo ID and sign a Proxy Request Form.

Delivering your discharge prescriptions to your room before you leave the hospital.

When you are on your way home from the hospital, we know the last thing you want to do is make an additional stop at a pharmacy. By using our Meds-to-Beds program, your discharge prescriptions can be delivered directly to your room before you leave the hospital. Vandalia Health Pharmacy, located on the ground floor of Davis Medical Center will process your prescriptions, bill your insurance, and collect any co-payments. 

A member of the pharmacy team will deliver your prescriptions to your room and discuss your medications with you before discharge. With your medications in hand, you can then proceed uninterrupted to your home and start the healing process. If you are interested in using our Meds-to-Beds program, please notify a member of our nursing staff. There is no charge for this convenient service.  

 

Will you bill my discharge medications to my prescription insurance provider?

Yes, we accept most major insurances and will bill your prescription cost directly to the insurance provider. You are responsible for any copayment required by your prescription insurance, and we will collect payment when we deliver the medications to your room. If you do not have prescription insurance coverage, our pharmacy team will get you the lowest possible cash price by using coupons, discounts, and price-matching.  

 

What types of payment do you accept for my prescription costs? 

We accept credit cards, debit cards, health-savings cards, cash or check. We cannot add the cost of your prescriptions to your hospital bill. 

 

How will I be notified when my prescriptions are ready? 

Once your prescriptions are processed, a member of our Pharmacy team will call your room with a total and then deliver your medications to your room. We will offer counseling on your prescriptions and answer any questions you may have.

 

What if my prescriptions have refills? 

Your prescriptions may be refilled at Vandalia Health Pharmacy or the refills may be transferred to any pharmacy of your choosing. 

Click the link below to view Davis Health System's Notice of Privacy Practices. 

Notice of Privacy Practices 

This notice describes how medical inforamtion about you may be used and disclosed and how you can get access to this information. Please read it carefully. 

Note: Please follow the direction of your care team if you have questions about any of the following events. The overhead alerts summon response teams to address the specific event.

Fire/Code Red – Announcement for fire or smoke detected.

Emergency Operations Plan – A hospital or community emergency has occurred where an Incident Response Team meets to manage the event.

Helicopter Landing – A helicopter is incoming to land at the facility.

Hazardous Spill – A hazardous material spill has occurred.

Evacuation Plan - A hazard has occurred that causes the healthcare facility to decide either to shelter-in-place, partially evacuate, or totally evacuate. Subsequent pages with details will be made.

Severe Weather - The facility has been alerted to a severe weather emergency, such as a tornado or severe thunderstorm watch or warning.

Shelter in Place - A hazard has occurred that causes the healthcare facility to decide either to shelter-in-place, partially evacuate, or totally evacuate. Subsequent pages with details will be made.

Missing Person- Child/Infant – A child or infant is missing from the facility. All staff monitor for the missing child or infant and traffic is stopped temporarily in and out of the facility, except for emergencies.

Missing Person – Adult – An adult is missing from the facility. The facility institutes procedures for a missing adult/elopement.

Threat – The facility institutes procedures to address any threat received.

Active Shooter – An active shooter has been identified on-site. The facility follows the procedures of Run, Hide, Fight to respond to active shooter events.

Workplace Violence/Security Assistance - Security is needed to respond to events of a threatening, violent, or potentially violent nature.

Lockdown - Lock-down procedures are initiated to secure certain entrances and exits.

Rapid Response – Summons the Rapid Response Team, a group of providers with advanced training, to evaluate and treat a patient in need of urgent care. Little Rapid Response is called for a pediatric patient.

Stroke – Summons the Stroke Team to activate response procedures and protocols.

Code Blue – Summons the Code Blue response team for a patient experiencing a life-threatening emergency or cardiopulmonary arrest. Little Code Blue is called for a pediatric patient.

OB Stat – Stat or urgent C-section.

STEMI – ST Elevated Myocardial Infarction response procedures.

Trauma Priority 1 or 2 – Emergency Department response procedures for trauma.

Sepsis - Sepsis and septic shock response procedures.

Need Lifting Assistance - Staff member requires assistance to lift.

Fall - Currently announced as a Rapid Response. Rapid Response Team assesses person who has fallen.

Malignant Hyperthermia – Activates response team for malignant hyperthermia.

Mass Casualty Incident – Announcement for when an influx of patients is expected due to a community emergency.

Anesthesia Stat – Announcement for Anesthesia response to an area.

Massive Transfusion - Massive transfusion protocol activation.

The patient has the responsibility to

1. Provide accurate information about past illnesses, hospitalizations, medications, etc. related to medical history.
2. Ask questions or acknowledging when he/she does not understand the treatment course or care decision.
3. Following instructions, policies, rules, and regulations in place to support quality of care for patients and a safe
4. environment for all individuals in the hospital.
4. Supporting mutual consideration and respect by maintaining civil language and conduct in interactions with staff and physicians.
5. Ask his/her doctor or nurse what to expect regarding pain and pain management.
6. Discuss pain relief options with his/her doctor and nurse.
7. Work with his/her doctor and nurse to develop a pain management plan.
8. Ask for pain relief when pain first begins.
9. Help his/her doctor and nurse to assess his/her pain.
10. Tell his/her doctor or nurse if his/her pain is not relieved.
11. Tell his/her doctor or nurse about any worries he/she may have about taking pain medication.
12. Follow health care instructions during his/her hospital stay, at discharge and to ask questions if directions are not understood.
13. Be considerate of other patients and staff regarding the control of noise, number of visitors and care of hospital property.
14. Keep appointments or to telephone the hospital when he/she cannot keep a scheduled appointment.
15. Meeting financial commitments for care received.
16. Inform the hospital administration as soon as possible of any safety concerns or if he / she believes his / her rights have been or may be violated. This may be done by calling Case Management / Patient Representative at ext. 3773 OR (304) 637-3773. After regular business hours, contact the administrator on call.
17. Concerns and grievances regarding patient rights may also be forwarded to the following:

WV Department of Health and Human Resources                                            The Joint Commission

Mail: 408 Leon Sullivan Way                                                                Email: complaint@jointcommission.org

Charleston, West Virginia   25301                                                          Fax: Office of Quality Monitoring

Phone: 1-304-558-0050                                                                         at 1-630-792-5636

                                                                                                                          Phone: 1-800-994-610

              812 Gorman Avenue                                                                  Mail: Office of Quality Monitoring

      P.O. Box 1484 • Elkins, WV 26241                                                     The Joint Commission

            (304)  636-3300                                                                        One Renaissance Boulevard   

                                                                                                                          Oakbrook Terrace, Illinois 60181

Gift Shop

Operated by the Davis Health System Foundation, the Gift Shop, located off the MarketPlace Entrance, sells flowers, postage stamps, personal care items, candles, greeting cards, gift items, and snacks. For patients who are unable to leave their floor, items may be obtained from the Gift Shop by calling Ext. 3751 and a volunteer will deliver the items. 

Gift Shop hours are:
Monday - Friday | 7 AM - 3 PM

Lost and Found

While the hospital does not assume responsibility for personal items lost by patients and visitors, every reasonable effort will be made to find items that are reported missing. Report missing items to your nurse. To claim lost items, contact Security at Ext. 3502 or ask your nurse to have a security officer paged.

Mail, Packages, and Flowers 

You will receive your mail from a Davis Medical Center volunteer each morning (Monday - Friday). The volunteer will also deliver flowers, packages, and Care Cards sent from davishealthsystem.org. You may also give us any mail you have to go out. Your mailing address while you are a patient is:

Davis Medical Center
c/o Patient's first and last name and room number
PO Box 1848
Elkins, WV 26241

Newspapers

The Inter-Mountain is delivered daily to patients free of charge.

Notary Public

Available for Living Wills and Medical Power of Attorney only. Please ask your nurse for assistance.

Organ Donation

Recognizing our mission to help all patients, Davis Health System is part of a national effort to increase awareness for organ and tissue donations. For more information, or to obtain a donor card, please ask your nurse for assistance.

Pain Management

During your hospital stay you may experience pain. This pain may result from surgery or an invasive procedure, or you may already be experiencing pain because of your illness or condition. Regardless of the source of your discomfort, effective pain management is an important part of your treatment.

It is essential to understand that pain management may take many forms. Management approaches may include medications, alternative therapies (for example: cold, heat, or physical therapy), or a combination of approaches. You must report your pain so the staff can respond appropriately to your needs.

Your nurse will teach you how to report your pain using a pain scale and will assess your pain frequently. Always keep your healthcare provider informed by reporting any new pain or changes in your pain.

Managing your pain is an important step in your recovery. You should expect the following rights for your pain care:

• The right to have reports of your pain accepted and acted on by healthcare professionals.
• The right to have your pain managed, no matter its cause or how severe it may be.
• The right to be treated with respect at all times. When the need for pain management arises, your request will be honored professionally.
• The right to be included in the development of pain management plans and setting realistic expectations and measurable goals (for example: pain reduction and improved physical and psychosocial function).

Pastoral & Spiritual Care

The Pastoral and Spiritual Care Department provides emotional and spiritual support for our patients, families, staff, and volunteers.  We respect the spiritual and religious traditions of all and are available to listen and provide comfort.  If you desire a visit from the Pastoral and Spiritual Care staff or a volunteer chaplain, arrangements may be made by your nurse, or by dialing 0 for the operator who can contact the chaplain on call.  We can also notify your faith community or spiritual leader about your hospitalization.  An interfaith Chapel is available for prayer or reflection and is located on the 2^nd floor.

Patient Care 

If you have any concerns regarding patient care, contact the Patient Experience Coordinator at Ext. 3773, Monday through Friday, except for legal holidays. For assistance after hours or on weekends, please call the Nursing Supervisor by dialing 0 or 304-636-3300.

 

Patient Dining

Your physician has ordered a specialized diet to assist you in your treatment plan. Each meal has been analyzed by a Registered Dietitian and nutritionally formulated to meet your individual recommended dietary needs. The Nutrition Services Department serves meals to in-patients as follows:

Breakfast | 7:00 AM – 10:00 AM
Lunch | 10:30 AM – 2:30 PM
Dinner | 3:00 PM – 6:00 PM

A host or hostess will visit your room daily to assist you with menu selections. Vegetarian meal options are available. For any special requests, contact Nutrition Services at Ext. 3335. Guests may receive a "guest tray" by requesting with the staff as well.

We ask that family members and visitors do not purchase food from the cafeteria for patients. Cafeteria items may not follow the therapeutic diet ordered by your physician and may interfere with treatment plans.

Case Management

Social Work Services are available to help patients and families prepare for discharge and make possible the most effective use of healthcare services. Case Management can help organize in-home care or placement in an extended-care facility, provide information and referrals for community resources, explore resources for financial assistance, provide short-term counseling, and arrange follow-up care, if needed, after discharge.

Medical Power of Attorney and Living Wills are also available through Case Management by calling Ext. 3150.

Television

Television controls are operated from the bed. In addition to television channels, soothing music channels and patient education channels are also available.

Valuables

Please do not bring valuables, such as money, credit cards, or jewelry with you to the hospital. If you have valuables with you and your family cannot take them home, you may check the items in at the Security Office at the time of admission. Items must be retrieved upon discharge. The hospital is not responsible for valuables that are not properly secured with the Security Office. 

Wireless Internet Access

Davis Medical Center offers free wireless Internet access to our patients and guests. Davis Health’s free internet connection works with any Wi-Fi-enabled device. 

How to connect:
• Turn on your wireless-enabled device
• Your wireless connection may detect the guest network automatically. (DHS-Guest)
• Refer to your hardware’s user documentation for further assistance. Davis Health does not provide technical support.

• Use the password: guestwifi and enter email address when prompted.

• Once you are connected you will be redirected to the Davis Health Acceptable Use Policy and Disclaimer Page.
• Click the “Accept” button if you agree to the Terms of Use and you will be connected to the Internet.

Our goal is to always work with you to achieve the best clinical care and experience possible. Everyone following shared Standards of Behavior is essential to reaching this goal and we thank you for doing your part. 
Just as we expect all of our employees and clinicians to treat each other and every patient and visitor with courtesy and respect, we have the same expectations of you.

Disrespectful, racist, discriminatory, hostile, or harassing behaviors and words are not acceptable within Davis Health spaces. Examples of these unacceptable behaviors include: 
-         making offensive remarks about others’ race, accent, religion, gender, sexual orientation, or other personal characteristics
-         requesting a clinician or other staff member to be the one to take care of you or not take care of you based on such personal characteristics
-         sexual or vulgar remarks or behaviors
-         verbally abusive behavior, inappropriate gestures, or threats
-         physical or attempted assaults 
-         disrupting another patient’s care or experience 
-         bringing contraband onto the premises (i.e., drugs, alcohol, weapons, chemical substances)
-         unauthorized videotaping, audiotaping, and photographing of patients, staff, or other visitors

If you are ever the target of such behaviors, please let a staff member know. 

If there is a time when your actions violate the Standards, our staff will remind you of the expectations. Depending on the situation, it’s possible that family members or visitors who violate the Standards: 
-         may be asked to leave the premises
-         future visitations may be restricted 

If necessary, patients who repeatedly act in disrespectful or discriminatory ways may be asked to make other arrangements for their care, and obtaining future non-emergency care at Davis Health sites may require review. If Davis Health’s Standards of Behavior are not followed, or if the staff feels threatened at any time, Security will be called. The visitor may be asked to leave the premises and not return unless seeking medical attention. Visitors have the responsibility to follow all hospital policies and are expected at all times to exhibit the following behavior:

Show respect and consideration for Davis Health staff, property, privacy, and visitors. Act in a non-disruptive manner and respect the need for noise control to encourage patient rest and recovery.  Refrain from using foul language, aggression, threats, intimidation, loud voices, intoxication, and physically or verbally abusive behavior toward any Davis Health employee, patient, or visitor.

Rights as a patient:

    The patient has the right to

1. A safe environment.
2. Be treated with respect and consideration by competent staff in a manner that supports his/her dignity.
3. To have your cultural and personal values, beliefs, and preferences respected.
4. Accommodate your right to religious and other spiritual services.
5. Have a support person or family member be present during your hospitalization for emotional support.
6. To receive and/or deny the visitors of your choice.
7. Treatment without discrimination regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity, or inability to pay for services.
8. To receive information in a manner that you can understand.
9. The right to give or withhold informed consent.
10. Obtain from his/her doctor complete current information about their diagnosis and possible outcome. When it is not medically advisable to give such information, the information will be made available to an appropriate person in the patient's behalf.
11. Make informed decisions regarding his/her care.
12. Be informed of the outcome of his/her care.
13. Refuse any procedure, treatment, or drugs offered by the hospital to the extent permitted by law. Additionally, the patient has the right to leave the hospital, against his/her doctor's advice, to the extent permitted by law. If the patient leaves the hospital against medical advice, the hospital will not be responsible for any harm that this action might cause.
14. Privacy, whenever possible.
15. Confidentiality of all medical records/information. Right to receive Notice of Information Privacy Practices.
16. Obtain information as to any relationship of the hospital to other health care and educational institutions as far as his/her care is concerned.
17. Refuse after being given information, to participate in the education of doctors, nurses, and other health care professionals or to participate in experimental treatment.
18. Receive a detailed explanation of the bill, along with information about any available financial resources.
19. Hospital rules and regulations that apply to his/her conduct as a patient.
20. A reasonable response to his/her request for services and to avoid personal discomfort.
21. Information about pain and pain relief measures.
22. A concerned staff committed to pain prevention and management.
23. Health professionals who respond quickly to reports of pain.
24. Health professionals who believe your reports of pain.
25. Pain management with the use of interventions.
26. A thorough explanation upon discharge of the patient's continuing medical requirements.
27. Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
28. In the event of an emergency in any Physician Clinic, CPR will be initiated if advance directive is unknown.  Off campus clinics will call 911 and on campus clinics will follow the code blue policy.
29. Appoint a surrogate to make health care decisions on his/her behalf to the extent permitted by law.
30. Be free from restraints or seclusion that are not medically necessary or are used as coercion, discipline or convenience.
31. Participate in the development and implementation of his or her plan of care/discharge plan.
32. Have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
33. Be free from all forms of abuse or harassment.         
34. Access information contained in his or her clinical records within a reasonable time frame.
35. File a grievance if not satisfied with care and treatment received.
36. Patient/family/physician may request a discharge planning evaluation

CELL PHONE USE:

Cell phones may be used in all public areas of the hospital, including the main lobby, waiting rooms, cafeteria, patient rooms and emergency department treatment rooms.  As a courtesy to others, please set phones to silent/vibrate mode while in hospital.

To comply with HIPAA (Health Insurance Portability & Accountability Act) privacy concerns, photos and/or videos taken with cameras, cell phones, tablets, or other electronic recording devices are not permitted within the hospital or on hospital property.

The Rapid Response Team consists of clinical personnel with critical care skills trained to evaluate and manage a patient whose condition may rapidly be deteriorating. The team works in collaboration with the patient’s primary care nurse. The team will assess and stabilize the patient, assist with communication among caregivers, and educate and support the healthcare team and family.

For more information about the Rapid Response Team, please contact your nursing staff. 

Everyone has a role in making healthcare safe. You, as a patient, can also play a vital role in making your care safe by becoming an active, involved, and informed member of your healthcare team.

The “Speak Up” program, sponsored by The Joint Commission, urges patients to get involved in their care. Patients who take part in decisions about their healthcare are more likely to have better outcomes.

• Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know. If you have a question or concern about your plan of care that your nurse doesn’t answer, contact the Nursing Supervisor, Clinical Nurse Coordinator, Nursing Director, or Nurse Manager.
• Pay attention to the care you are receiving. Make sure you’re getting the right treatment and medications from the right healthcare professionals. Don’t assume anything.
• Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
• Ask a trusted family member or friend to be your advocate.
• Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.
• Use a hospital, clinic, surgery center, or other type of healthcare organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by The Joint Commission. Davis Medical Center is accredited by The Joint Commission. To view other accredited healthcare organizations, visit jointcommission.org.
• Participate in all decisions about your treatment. You are the center of the healthcare team. If you have concerns about your safety as a patient, please speak to the Nursing Supervisor.

We welcome your visitors if they make your stay at Davis Medical Center more comfortable. However, if you prefer not to receive visitors during your stay, please let your nurse know. 

Food safety

Food safety is a major concern for our patients. Visitors are discouraged from bringing food to patients. Food that is not kept at the proper temperature can cause bacteria to multiply, increasing the risk of food-borne illness. In the event food items are brought into the hospital, the items will be discarded within 24 hours to prevent food-borne illness. 

General Courtesy

Visitors should leave the room if the nurse or another member of your healthcare team needs to administer treatment. Please make sure that children are always supervised while in the hospital.

Overnight Visitation

Overnight visitation is permitted in limited circumstances. Visitors wishing to stay overnight with a patient should notify the patient’s nurse.

Public Dining Services

The hospital cafeteria, Chatters Cafe, is located on the Ground Floor. Snacks and beverages are available throughout the day. It is open daily. (hours are listed under Patient Dining section)

Vending machines are located in the Cafeteria Overflow (across the hall from the cafeteria) and are available 24 hours a day.

Family members are discouraged from purchasing vending food items and food from the cafeteria for patients. These food items may not always follow the diet prescription for patients on modified diets.

MarketPlace at Davis Medical Center, located via the MarketPlace entrance on Ground floor, offers a Starbucks, as well as baked goods, sandwiches, and entrée salads. Seating is available inside the MarketPlace or on the outside terrace. It is open from 6:30 AM to 5:30 PM Monday – Friday, 6:30 AM to 5:30 PM on Saturdays and 9 AM to 5:30 PM on Sundays.
 

Third-Party Food Delivery

If you choose to order from a third party for food delivery (ex. DoorDash, GrubHub, Uber Eats, etc.), deliveries are not allowed to go into the room but can be dropped off at the front desk. Make sure to include the last name and room number in your driver's instructions. If the front staff is available, they will deliver the food, or you can pick it up at the front desk.

Smoking Policy

Davis Medical Center is a non-smoking facility.

Visitors and patients are not permitted to smoke, vape, or use tobacco products within the hospital or on hospital grounds, including the parking lots. 
 

Telephones

Some waiting areas are equipped with a courtesy phone for local calls and courtesy charging stations.

Visiting Hours

Visitation is permissible 24 hours a day in general care areas. Visitors wishing to stay overnight with a patient should notify the patient’s nurse. Visitation may be restricted by the nurse, based on the patient’s condition. Visitation by children under 12 years of age or younger is also at the discretion of the nurse. Those with cold or flu symptoms, or any other illness, are asked not to visit patients.

Please do not be alarmed if your visit is delayed. This does not mean there is something wrong with your family member. A special procedure or exam may be taking place. Please be patient and understanding during these times. You will be permitted to visit as soon as possible.

Davis Health System respects, protects, and promotes patient rights. A family member, friend, or other individual may be present with the patient for emotional support during the course of the stay. The support individual is the patient’s choice unless the individual’s presence infringes on others’ rights, and safety or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative. Davis Health System prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Main Entrance

Visitors are asked to enter and exit the hospital by the main lobby entrance. The lobby doors are open from 6 AM – 8 PM Monday - Sunday. The Emergency Service entrance is accessible 24 hours a day.  There is also a call button located next to the MarketPlace entrance if you need to access the operator after hours.

Visitor Waiting Areas 

While patients are in surgery, visitors may wait in the patient’s room, Chatters Cafeteria, MarketPlace, or the surgical waiting areas located on Floor 1. Separate waiting rooms for families of patients in Intensive Care and the Family Birth Center are located within those areas. Visitors are discouraged from staying overnight in waiting areas.

Davis Health's website can be found online at davishealthsystem.org. The website offers the latest news about Davis Health, including information on the services provided by the health system and details about upcoming events.

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WHAT YOU NEED TO KNOW ABOUT THROMBOPHLEBITIS.

•  Thrombophlebitis is swelling of a vein caused by a blood clot.   It usually occurs in a leg. If it occurs in a vein deep in the leg, it is called deep vein thrombosis (DVT)
• A DVT is potentially serious. It can break loose and go to the lung, causing a pulmonary embolism (PE).  It could also cause a heart attack or stroke.
• Symptoms include warmth, tenderness, pain, swelling, or redness in the affected area. Shortness of breath is a symptom of PE.
• There are many risk factors for DVT.  These include, but are not limited to:
  • Being bedbound
  • Sitting still for a long time
  • Taking estrogen (including birth control pills)
  • Being overweight
  • Pregnancy
  • Surgery
  • Older age
  • Dehydration
• DVT/PE prevention includes walking, special stockings, inflatable devices placed on the legs,(IPC), and anticoagulants (“blood thinners”).
• Treatment of DVT and PE usually includes anticoagulants to prevent the clot from getting bigger, and to prevent new clots from forming.  Usually, an anticoagulant is given by injection for several days, followed by several months’ treatment with warfarin (Coumadin), a tablet taken daily.  Some anticoagulant requires frequent blood tests for safe and effective use.

812 Gorman Avenue, Elkins

www.davishealthsystem.org •  304.636.3300