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DMC Emergency Department: The façade isn’t the only thing changing.

August 14, 2018

DMC Emergency Department: The façade isn’t the only thing changing.

Elkins, W.VA. --The community has watched the physical transformation of Davis Medical Center’s new emergency department for more than a year.  The square footage has more than doubled allowing for more treatment rooms, a new community room for concerned or grieving families, two isolation rooms for improved safety and infection control management, two trauma bays, more advanced medical technology, new ambulance portico, and bigger work space for staff.

But the façade isn’t all that is changing.  According to Davis Health System President and CEO Vance Jackson new processes and workflow patterns will change things on the inside too.

“The less visible changes, those occurring within the “central nervous system” or the operations of the ED, may actually be the most substantial to patient care,” Jackson said.  “Several innovations will ensure the needs of everyone has been met – from the patient to the providers to the EMS.”

How the new Emergency Department is designed for better patient care:

  • New bedside registration makes the visit more convenient by improving processing time and eliminating the need for patients to go from place to place.  Interaction between clinical and registration staff decreases the chance of an inaccurate claim and/or denial.
  • A frontline nurse triage will quickly assess the needed level of care for each patient.  Those with less acute needs will be fast-tracked to a separate area of the ED.  
  • Tele-neurology capabilities connect with WVU Medicine specialists bringing Elkins patients the same level of care for neurology-related diagnosis as is available at Ruby Memorial Hospital in Morgantown.  More patients will remain close to home, with only the most severe patients requiring transfer to Morgantown.
  • A medical management arrangement between DMC and WVU Medicine brings consistent coverage to the ED by highly-trained emergency medicine physicians.  Coordination of care for patients requiring transfer to Morgantown is seamless through shared information and medical records processes and systems.
  • The DMC Observation Unit is relocating closer to the ED.  This unit is utilized when a patient does not appear to require admission but is not yet appropriate for discharge from the ED.  The close proximity will allow for easier collaboration between ED providers and hospitalists to further evaluate or perform additional testing related to the patient’s specific medical condition.
  • Design consideration for both bariatric and geriatric patients.
  • A weather protected entrance for walk-in ED patients and ambulance arrivals.  A new Security station in the ED waiting room enhances the safety of our patients, guests and staff.
  • Dedicated entrance and parking for emergency department patients.